FAQs

• These employment opportunities are typically advertised annually by the Public Service Commission (PSC) of Kenya.
• The PSC issues a public notice calling for applications or informing the public about available vacancies in various local dailies such as Nation, Standard, MyGovKe, Taifa Leo, among others.
• The PSC indicates the nature of the employment (whether contract-based or pensionable), which determines the duration of the employment.
• Salary is determined by the respective job group for each position.
• Applicants are then engaged by the Public Service Commission and subsequently deployed to the State Department for further assignment.
• The State Department plays no role in the recruitment process, apart from indicating the probable number of positions needed.
• After the application deadline, successful candidates are shortlisted for further consideration.
• Information about the available employment opportunities and the application process is posted on the PSC website and shared across various media platforms, including social media and local dailies.
• The PSC website can be accessed at: https://publicservice.go.ke.
  
  

• Internships are organized annually by the Public Service Commission (PSC) of Kenya.
• The PSC manages the entire recruitment process.
• While the State Department determines its internship needs, it has no role in the selection process.
• Information on available internships and the application process is typically posted on the PSC website, as well as across various mainstream media, local dailies such as Nation, Standard, and MyGovKe, and social media platforms.
• After the application deadline, successful candidates are shortlisted for further consideration.
• The PSC website can be accessed at: https://publicservice.go.ke.
• The internship lasts for one year and offers a monthly stipend of KShs 25,000.
  
  

• Public complaints are recorded at the Ministry’s main gate reception by designated officers under the Administration Directorate.
• Complaints from Kenyans abroad are documented by Access to Information Officers in our 68 Missions and forwarded to headquarters for consolidation and submission to CAJ per the 14th Edition Framework.
• Complaints received by the directorates, departments, and units are recorded by the designated Complaints Handling Desk Officers. Each directorate maintains a register to document all complaints relevant to its area, including details of the issues raised, the actions taken to address them, and the current resolution status. A comprehensive report summarizing all the complaints is then compiled and submitted to the Administration for further transmission to the CAJ every quarterly.
• All complaints received by the Ministry and Missions, along with the actions taken to resolve them, are forwarded to the Foreign Service Administration. The Access to Information Officer reviews and compiles the information before submitting it to the Commission on Administrative Justice (CAJ) every quarter. 
  
  

• The Ministry's procurement process is governed by the Public Procurement and Asset Disposal Act (PPADA) of 2015 and the PPP Act of 2021. The process is intended to be fair, transparent, competitive, and cost-effective.
• The procurement process typically involves the following steps:
  •    Preparation: Preparing specifications and tender documents
  •    Advertising: Advertising and selling the tender documents
  •    Submission: Preparing, submitting, and opening the tender documents
  •    Evaluation: Evaluating the tenders
  •    Award: Awarding the contract
  •    Preparation: Preparing the contract
  •    Signing: Signing the contract
  •    Implementation: Implementation of the contract
  •    Receipt: Receiving, inspecting, and accepting the goods
  •    Distribution: Distributing key documents
• The PPADA covers a wide range of topics, including:
  •    Eligibility to bid
  •    Tender security
  •    Declarations not to engage in corruption
  •    Limitation on contracts with state and public officers
  •    Confidentiality
  •    Procurement records
• The Ministry is in compliance with Access to Government Procurement Opportunities (AGPO) affirmative action program, where by enterprises owned by the youth, women and persons living with disability participate in at least 30% of the procurement openings.
  
  

• Ensure certificates/documents are certified by the issuing authority.
• Client lodges the documents through their eCitizen account (either by themselves or someone can upload them on their behalf).
• Select the correct option for authentication based on the respective documents and upload the scanned copies.
• Make the requisite payment for the authentication process.
• The document is assigned to officers at the legal department for authentication.
• The client receives a message confirming that the document has been authenticated, and the certificate is ready for printing by the client.
• If any corrections are required, the officer will inform the client accordingly.
• Once all corrections are made, the procedure continues, and the certificate is issued.
  
  

• The Ministry, in collaboration with various state departments and agencies, fosters bilateral relations and enters into agreements across multiple sectors, including education.
• As a result, opportunities for scholarships may arise through these partnerships.
• When such opportunities become available, the Ministry notifies the Ministry of Education.
• The Ministry of Education is responsible for sharing the scholarship information with the public and managing the application process.
• The scholarships are also posted on the Ministry's website for wider access.
  
  

•  The Ministry, in collaboration with various state departments and agencies, fosters bilateral relations and enters into agreements across multiple sectors, including education.
• As a result, opportunities for scholarships may arise through these partnerships.
• When such opportunities become available, the Ministry notifies the Ministry of Education.
• The Ministry of Education is responsible for sharing the scholarship information with the public and managing the application process.
• The scholarships are also posted on the Ministry's website for wider access.
  
  

•  Under continuous supplier registration, but not under the framework contracting process, if suppliers did not participate, particularly because the tender was reserved for the AGPO group.

• The Foreign Service Academy (FSA) offers training exclusively to Foreign Service Officers. The training is designed to equip them with the proper skills and knowledge required for conducting diplomatic service. This training takes place after their successful recruitment and before they are posted for their tour of duty at Kenyan embassies abroad.
• The FSA does not offer training to the general public or other citizens.
  
  

To be appointed as an ambassador in Kenya, the following steps are typically followed:
1.    Eligibility: Candidates are generally required to have a strong background in diplomacy, international relations, law, or public administration. Many ambassadors are career diplomats with extensive experience in the Ministry of Foreign and Diaspora Affairs.
2.    Nomination: The President of Kenya, through the Ministry of Foreign and Diaspora Affairs, nominates individuals for ambassadorial positions. Nominations are often based on the individual's qualifications, experience, and their diplomatic contributions.
3.    Approval by Parliament: Once the President nominates an individual, the nomination is sent to the National Assembly for approval. The Defence and Foreign Relations Committee of Parliament conducts the vetting process to assess the nominee’s suitability for the position.
4.    Formal Appointment: After the nomination is vetted and approved by the Defence and Foreign Relations Committee, the National Assembly gives its approval, and the President formally appoints the individual as an ambassador.
5.    Diplomatic Training: The appointed ambassador may undergo training at the Foreign Service Academy (FSA) to ensure they are prepared for their diplomatic role, especially if they have not previously served as diplomats.
6.    Posting: After the appointment and any necessary training, the ambassador is posted to a Kenyan embassy or high commission abroad, where they will serve the country’s diplomatic interests.

• The Ministry of Foreign and Diaspora Affairs does not directly issue visas for individuals traveling abroad. However, the Ministry provides guidance and information on the visa application process for various countries. Visa issuance is typically handled by the embassy or consulate of the country one intends to visit.
• For Kenyan citizens, the Ministry may assist with diplomatic and official visas for government officials or individuals on official assignments, but for general travel, applicants must apply through the relevant embassy or consulate of the destination country.
  
  
  

If a Kenyan citizen is arrested abroad, the Ministry of Foreign and Diaspora Affairs provides consular assistance. The Ministry will:
1.    Provide Legal Support: The Ministry can help by informing the arrested individual's family and ensuring they are aware of the legal proceedings.
2.    Coordinate with Local Authorities: The Ministry works with the Kenyan embassy or consulate in the respective country to ensure that the Kenyan citizen is treated fairly and in accordance with international law.
3.    Ensure Access to Legal Representation: The Ministry may assist in finding a local lawyer to represent the citizen and ensure their rights are upheld.
4.    Monitor the Case: The Ministry monitors the case and, if necessary, intervenes with local authorities to ensure proper treatment of the citizen.
5.    Emergency Assistance: In some cases, the Ministry may provide emergency assistance, such as facilitating communication with family or assisting in securing bail, depending on the situation.

1.    Secure the Job: The individual should first ensure they have a valid job offer and meet all the necessary requirements for employment in the destination country.
2.    Obtain Work Visa: The Ministry of Foreign and Diaspora Affairs can provide guidance on how to apply for a work visa or permit, depending on the destination country’s immigration requirements.
3.    Embassy Registration: It is advisable to register with the nearest Kenyan embassy or consulate upon arrival in the foreign country. This helps the Ministry to assist in case of emergencies.
4.    Consular Assistance: The Ministry may assist with legal documentation, offer consular services, and provide support should any issues arise while working abroad, such as disputes with employers or legal matters.

1.    Legal and Consular Support: If a Kenyan faces issues with their employer, the Ministry of Foreign and Diaspora Affairs can offer consular assistance by providing legal guidance and supporting them through the embassy or consulate.
2.    Liaison with Local Authorities: The Ministry can work with local authorities or law enforcement to address abuse, exploitation, or unfair treatment.
3.    Mediation and Repatriation: The Ministry can facilitate mediation between the Kenyan worker and the employer. In extreme cases, if the worker wishes to return home, the Ministry can help organize repatriation.
4.    Awareness Campaigns: The Ministry also runs awareness programs to educate Kenyans working abroad, especially in vulnerable sectors like caregiving, on their rights and available support mechanisms.

1.    Notification and Liaison: The Ministry of Foreign and Diaspora Affairs will be notified of the death through the local embassy or consulate. The Ministry will immediately liaise with local authorities to confirm the details.
2.    Support to Family: The Ministry provides consular assistance to the family of the deceased, ensuring they are informed and helping with the necessary documentation for repatriation of the body, if desired.
3.    Arrangements for Repatriation: The Ministry helps coordinate the repatriation of the deceased’s body to Kenya, including facilitating funeral arrangements and ensuring that the legal requirements of both countries are met.
4.    Assisting with Claims: In the case of official deaths (e.g., government employees), the Ministry may assist in processing any compensation or insurance claims available.
5.    Emotional and Logistical Support: The Ministry provides support to the deceased’s family to navigate through legal and emotional challenges during this difficult time.